FAQs

FAQs

1. What is your shipping policy?
We offer free shipping on all orders within the United States. For international orders, a small shipping fee will apply. Shipping rates are calculated at checkout. For more details, check our [Shipping Policy].

2. How long will it take to receive my order?

  • United States: 3–7 business days
  • International: 4– 9 business days
    Orders are processed and shipped within 1–3 business days. You will receive tracking information as soon as your order ships.

3. How do I start a return?
If you're not 100% happy with your purchase, you can start a return by emailing us at woof@thefluffypaw.com. Please make sure your item is unused, unwashed, and in its original condition.

4. What is your return policy?

  • Returns made within 30 days of the ship date will be refunded in full, minus shipping charges.
  • Returns made within 31–60 days will receive store credit.
  • We cannot accept returns after 60 days.

For more details, visit our [Returns & Exchanges] page.

5. Do you ship internationally?
Yes, we ship worldwide! A small shipping fee applies to international orders. Please note that duties, taxes, and customs fees may be charged upon delivery, which are the responsibility of the customer.

6. How can I contact you?
You can reach us anytime at woof@thefluffypaw.com. Our team is here to help and ensure you have a paw-fect experience!

7. How do I know what size to order for my dog?
Check out our [Size Guide] for detailed sizing information to ensure the perfect fit. If you’re still unsure, email us at woof@thefluffypaw.com we’d love to assist!

8. What should I do if my item arrives damaged or incorrect?
We’re so sorry for the inconvenience! Please email us at woof@thefluffypaw.com with your order details and a photo of the item, and we’ll make it right immediately.

9. Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us at woof@thefluffypaw.com as soon as possible. While we can’t guarantee changes after an order has been processed, we’ll do our best to accommodate you.

10. Do you offer gift cards?
Yes! We offer digital gift cards in various denominations, perfect for any pet lover. Gift cards can be purchased directly from our website.

11. Do you sell wholesale?
Yes, we do! If you’re interested in carrying The Fluffy Paw products in your store, please email us at woof@thefluffypaw.com with your business details, and we’ll be happy to discuss wholesale opportunities.

12. Can I cancel my order?
If you need to cancel or modify your order, please contact us at woof@thefluffypaw.com as soon as possible. While we can’t guarantee changes once the order has been processed, we’ll do our best to accommodate your request.

13. Are the products in your store high quality?
Absolutely! At The Fluffy Paw, we take pride in offering premium, high-quality products that are designed to be both stylish and durable. Each item is crafted with care to ensure the best for you and your furry friends.

14. What if I receive a damaged or defective product?
We’re so sorry for the inconvenience! If you receive a damaged or defective product, please email us at woof@thefluffypaw.com with your order details and a photo of the issue. We’ll resolve it right away by offering a replacement or refund.

15. Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package every step of the way. If you need help with tracking, feel free to contact us at woof@thefluffypaw.com.

If you have any other questions, don’t hesitate to contact us at woof@thefluffypaw.com. We’re here to help!