If you need to modify or cancel your order, email us at Info@thefluffypaw.com as soon as possible. While we'll do our best to help, please note that we can't guarantee changes due to our speedy processing. Thanks for your understanding
If you received the wrong item or it was damaged during shipping, don't worry, we've got you covered! Just send us an email at Info@thefluffypaw.com with a photo of the item you received and your order number, and we'll take care of it for you.
We want you to be happy with your purchase, but if it's not working out, no worries! Just send the item(s) back within 14 days of receiving your order to get a refund.
Once we get the package and it is inspected by our team, your refund will be processed and the amount you paid will be automatically credited to your original method of payment, in 2-7 business days. Just remember, the item(s) must be unused and in its original condition.
NOTE: Shipping and transaction fees are non-refundable.
If you decide to return an item, please note that you'll need to cover the shipping costs and that these are non-refundable. Oh, and make sure to use a trackable shipping method - we won't be able to process your refund if you don't!
We are sad to hear about lost or stolen packages, but unfortunately, we can't be responsible for them once they're confirmed as having been delivered to the address you provided.
However, we're happy to help you investigate! Just reach out to us and we'll confirm the delivery address, date, tracking information, and shipping carrier so you can take the next steps.
If your order was returned or didn't make it to its destination because of an incomplete or incorrect address, unfortunately, we can't issue a refund. For this reason, if you realize that you gave us the wrong address, please send us an email at info@theFluffyPaw.com as soon as possible so we can correct it before your order ships.
Please remember to double-check your address before placing your order to avoid any potential issues and ensure a smooth delivery process.