Returns & Exchanges
We want you to be absolutely thrilled with your FluffyPaw product, and we stand behind the quality of every item we create. If something isn’t quite right, or you need a different size or style, we’re here to help.
Returns
To start a return, please email us at woof@thefluffypaw.com.
To be eligible for a return:
- Items must be unused, unwashed, and in the same condition as received.
Return Policy:
- Returns made within 30 days of the original ship date will be refunded in full, minus shipping charges.
- Returns made within 31–60 days of the original ship date will receive store credit.
- Returns cannot be accepted after 60 days.
Refunds are issued to the original payment method and processed within 5 business days of receiving the returned item. Refunds will include the purchase amount and any applicable sales tax.
Customers are responsible for return and exchange shipping costs unless we made an error or sent a damaged item, in which case we’ll provide a complimentary return label.
Dog Beds:
Since dog beds with inserts are bulky, please double-check the size before placing your order to avoid costly return shipping. Refer to our [Size Guide] for help selecting the right fit.
EXCHANGES
We are thrilled to announce that we now offer direct exchanges to make your shopping experience even more convenient. However, if you wish to exchange an item for a different color or a new product altogether, you can return any new, unused item for a refund and place an order for the new item that you would like instead. You will receive a coupon for free exchange shipping during the returns process.
If you have any questions, reach out to us at woof@thefluffypaw.com. We’re here to make your experience paw-fect!